top of page
stripBackground.png

Individual Online Training

Looking for personal training? Want to boost your resume and add appeal to potential employers? Look no further!

training_IndividualCourses.png

eLearning Courses

Designed specifically for those looking for personal development - Keep yourself up to date and trained with our self-paced and on-demand courses. Our extensive course catalogue ensures that you have the courses you need to develop the necessary workplace skills required to impress employers and boost your prospects.

 

Train and build skills, anywhere, anytime, with hundreds of courses available. Through Systems 24-7, track your progress and access your certificates. Purchase one course or multiple...or better yet...save and take advantage of our course bundles!

Access to the course is granted for one year from the date of purchase.

Beyond the training, Dunk & Associates offers so much more!

  • Ability to learn from any internet connection and any device

  • Skills-focused training that businesses are actually looking for

  • Real-world applicability

  • Printable/downloadable certificates

  • Ask us for course recommendations

  • Responsive service and support

training_shoppingCart.png

It's easy to get started.

If you are a company, check out packages available through the Systems 24-7 Hub 
which includes unlimited access to our entire training library.

Popular Courses

Purchase one course or multiple courses.

WHMIS pictograms
WHMIS
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
An employee washing their hands
Worker Awareness Training – Ontario Only
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
A very angry customer with steam coming out of their ears
De-escalating Conversations for Customer Service
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
Two conversation bubbles discussing a resolution
Workplace Conflict Resolution – For Managers
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
A person tripping over an extension cord
Accident Investigation
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
A worker lifting up a heavy toolbox with proper body positioning
MSD Basics
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.

Popular Bundles

Check out our curated training packages.

A worker dressed for cold conditions and a worker experiencing heat stress.
Outdoor Hazards
Includes: Heat Stress Prevention, Cold Stress Awareness, Pedestrian Safety Awareness, Wildlife Safety, Insects & Poisonous Plants
A group of mountains with a flag at the peak
Supervisor Basics HR Bundle
Includes: Coaching, Leadership, Duty to Accommodate, Performance Management, Workplace Conflict Resolution - For Managers
A clipboard and a rating systems for hazards
Supervisor Bundle
Includes: Recognition, Assessment, Control and Evaluation, Due Diligence and the Law, Accident Investigation, Claims Management, Impairment in the Workplace, Supervisor Competency (Ontario Only)
stripBackground.png

Let's up those skills.

See what else is in our course store.

bottom of page